A. You may want to check your spam folders. YOU SHOULD ALSO ADD help@findamasseur.com to your address book so this doesn't happen. If you still need assistance contact us and give us 24-48 hours to respond.
A. Yes. If you log into your private locker, click on MANAGE ACCOUNT in the left margin box where your messages should be. Once that opens, you will be able to access/edit your information.
A. The one time email confirmation code ONLY unlocks your client account so you can create a database that stores your personal favorite masseurs and cities.
A. Whenever you take a large image and condense its size (a.k.a. pixels), it distorts. If you click on the image, our art gallery should open it to a more quality viewing.
Also take into consideration the quality and size of the image that was originally submitted, the type of computer you are using and the display settings at which they are set.
A. Always allow 2 business days for us to respond, as the growth of FAM and the amount of e-mail that comes in daily/hourly is overwhelming. We will do everything in our power to assist your needs. Be patient and check those spam folders!
Remember to add help@findamasseur.com to your address book so can receive a response from us.
A. Once a review has been submitted, it takes up to 48 hours before it is posted. You may view it within the listing from which the masseur was selected or tab in the public reviews section page. Only 40 reviews max (publicly) are shown at any one time. Reviews cannot be uploaded from other sites due to copyright laws, different evaluation categories and client email verification.
Customary in full-service oriented professions (i.e. hair, nails, restaurants, etc...) tipping is not expected but always appreciated of course, as a form of "thank you" for exceptional service from you, the client.
